Thank you for shopping at Ruthless Reads. We specialize in instant‑download digital eBooks (crime novels, thrillers, mafia fiction, and dark psychological stories).
Because our products are digital and delivered immediately upon purchase, we operate a strict no‑refund policy except in the case of a confirmed technical error on our part.
1. All Sales Are Final
By completing this purchase, you acknowledge that all sales of downloadable eBooks are final and agree to forfeit your right to request a refund for this product. Please review our full Return & Refund Policy for details.
Once you complete your order and receive the download link, you cannot cancel the purchase or obtain a refund, even if you have not downloaded the file.
2. When a Refund Might Be Considered
The only circumstances under which we may consider a refund or replacement are:
- The downloaded file is corrupted or cannot be opened.
- You received the wrong eBook (different from what you ordered).
- A technical error on our side prevented the download link from working for more than 48 hours.
In these cases, please contact us within 7 days of your purchase. We will either send you a corrected file or issue a refund at our discretion.
3. How to Request Help (Not a Refund)
If you experience a genuine technical issue, contact us at:
Email: contact@ruthlessreads.com
Please include:
- Your order number
- The title of the eBook
- A clear description of the problem (e.g., “file won’t unzip”, “wrong file”, “link expired”)
We will respond within 2 business days and do our best to resolve the issue.
4. Chargebacks and Disputes
If you file a chargeback or payment dispute without first contacting us, we reserve the right to:
- Permanently suspend your access to your purchased eBooks.
- Block your email and IP address from future purchases.
- Provide your payment provider with proof of delivery (download logs) to contest the chargeback.
We strongly encourage you to contact us first – most issues can be resolved quickly.
5. European Union Cooling‑Off Exception
If you are a customer located in the European Union, you normally have a 14‑day right of withdrawal for online purchases. However, under EU law, this right does not apply to digital content that you begin downloading or streaming immediately after purchase. By completing your order, you explicitly agree that we can make the eBook available to you instantly, and you therefore waive your right to cancel.
6. Changes to This Policy
We may update this Refund & Returns Policy occasionally. The latest version will always be posted on this page, and the “Last updated” date will change. Your continued use of the site after any modification constitutes acceptance of the updated policy.
7. Contact Us
If you have any questions about this policy, please contact us at:
Ruthless Reads
Email: contact@ruthlessreads.com
Website: https://ruthlessreads.com